Sarah Blake LaRose (3kitties) wrote,
Sarah Blake LaRose

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irritable about outsourced customer support

Great! I bought an external hard drive, and the installation software is not accessible with my screen reader. They have a nice little Section 508 compliance notice on their site--looks good on paper but not in reality. I call for tech support, and I get India. Of course, the first thing the guy wants to know is what my serial number is. Uh, I just took the thing out of the box. Normally I do not have problems installing things like this. Of course, Mr. India does not know what a screen reader is and freaks out when I say the word blind.

Update (20 minutes later): My call was forwarded to advance tech support (in the U.S.) The guy was extremely helpful and told me where to get alternate software--which is accessible. Installing now.


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