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Great! I bought an external hard drive, and the installation software is not accessible with my screen reader. They have a nice little Section 508 compliance notice on their site--looks good on paper but not in reality. I call for tech support, and I get India. Of course, the first thing the guy wants to know is what my serial number is. Uh, I just took the thing out of the box. Normally I do not have problems installing things like this. Of course, Mr. India does not know what a screen reader is and freaks out when I say the word blind.

Update (20 minutes later): My call was forwarded to advance tech support (in the U.S.) The guy was extremely helpful and told me where to get alternate software--which is accessible. Installing now.

Comments

( 7 comments — Leave a comment )
amyb0223
Mar. 28th, 2008 01:04 am (UTC)
Like I mentioned those are generally not accessible.

I also might add that I have known several techy sighted people who while they could install them, no matter what they did with their router configurations, could not get them to show up, and opted to also go to either buying an already mounted external hard drive (they make them already in usb enclosures) and simply share that drive on the network, or purchase a drive and enclosure and mount it themselves, and then share that drive.

Again, as I said, good luck!
3kitties
Mar. 28th, 2008 03:15 am (UTC)
various things
AU doesn't block much. My router is wired, and this thing supposedly has a Web interface. I've been looking at alternative programs--they do exist. The drive is picking up on the local network with no problems. I do have a USB/firewire drive, and this one also has those connections if I need them. I've seen a lot of complaints about Mionet software but better reviews of others. I'll post how it goes.
amyb0223
Mar. 28th, 2008 11:51 am (UTC)
Re: various things
Hmmm...

Well hopefully you won't still run into problems of being out of range of your router's signal from class.

What ever solution you end up with, hopefully you can manage to make something happen.

Take care.
3kitties
Mar. 28th, 2008 02:53 pm (UTC)
Re: various things
With remote access software you don't have to be in range of your router. You connect to your network with a password. I've found one that works with JAWS. So we'll see how it works on Monday from my laptop on campus.
amyb0223
Mar. 28th, 2008 03:04 pm (UTC)
Re: various things
Yay! that's cool!
(Deleted comment)
3kitties
Mar. 29th, 2008 06:23 am (UTC)
Re: Tech woes.
Been there and done that with MS-Reader. Blah! This is why I keep scanning books. People ask me why I don't have someone scan for me... The answer is because everyone thinks I am *SO* patient for doing all this scanning. With that kind of mindset, how would I find someone to scan for me so that I could relieve my body of scanning pain?
(Deleted comment)
3kitties
Mar. 29th, 2008 09:45 am (UTC)
Re: Tech woes.
Unfortunately, a lot of the stuff I have for classes is not up on Bookshare. Since I'm in seminary, the "textbooks" are not really standard fare. Seminaries use all kinds of materials as textbooks, and there are very few blind people in seminaries. Someone has been uploading some good thsology material, and I've been picking it up. It just isn't the same stuff I'm using in class. It's good for research papers though. I hope to clean up a lot of scans this summer and do some submissions.
( 7 comments — Leave a comment )

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Sarah Blake LaRose
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